Atmoce Holding B.V. (hereinafter referred to as "Atmoce" or "we","us", or "our") fully understands the importance of your privacy to you and respects your privacy. Therefore, we have developed this Privacy Policy (the "Policy"), which applies to the websites, apps, and services provided by Atmoce and our subsidiaries and affiliates. Before you visit the websites, apps, and services covered by this Policy, please read, understand, and agree to this Policy.
This Policy describes how we process your personal data, but it may not address all possible data processing scenarios. We may inform you of specific data collection through supplementary policies or notices provided before the collection.
This Policy is designed to help you understand the following:
1.1 Information you provide to us
You provide us with your personal or company information during your use of our websites,apps, and services, such as self-service account registration, account creation, account maintenance, company information maintenance, site creation, site sharing, site settings, and local access. Such information includes but is not limited to:
Company information: including the company name, official website address, establishment date, company address (including country/region, state/province, city, and detailed address), postal code, service scope, contact number, email address, company logo, parent company of your company, and company ID.
Personal information: including your name, mobile phone number, email address, password, nickname, country/region, account avatar, and user ID.
Site information: including the name, type, service provider, address (including country/region, state/province, city, detailed address, longitude, latitude, and altitude), time zone, installation date, profile pictures of your site, and site ID.
Device information: including the manufacturer, model, quantity, serial number (SN), device parameters, installation location, and device ID.
Energy information: including your electricity bills, load power consumption data, and other energy production data.
Feedback or communication: the information you provide when you contact or communicate with us online, such as your questions and feedback.
1.2 Information we collect through products
When you connect energy devices (such as inverters, batteries, junction boxes, gateways, and EV chargers) to Atmoce-Cloud by yourself or with help from our partners, the energy devices will report information such as their basic information, operating data, energy production data, and energy consumption data to us. As long as they are normally connected to Atmoce-Cloud, they will keep reporting such information to us.
Basic information: including the manufacturer, model, SN, specification, and Bluetooth ID of your device.
Operating data: including the status, power, reactive power, electricity, voltage, current, frequency, temperature, alerts, parameters, time information, network information, and operating logs of your device.
Energy data: including the site status, power, and electricity level.
1.3 Other information we automatically collect
When you use our websites,apps, and services, we may collect the following access information to improve our websites,apps, and services and provide you with a better service experience. Once you log in to and use our websites,apps, and services, the system will keep collecting such information.
Information collected for access using a browser: including the IP address of the login device or router; name of the network operator; name, version, and language of the browser; name and version of the operating system (OS); screen resolution; and time zone, date, and time of the request.
Information collected for access using an application (app): including the IP address of the login device or router; name of the network operator; as well as ID, brand, name, manufacturer, storage, memory, battery status, and screen size of the device; version and last update time of the app; core, name, and version of the OS; and time zone, date, and time of the request.
Information collected during use: including the pages you are viewing, the path between pages, time and duration of your visit on each page, access status, HTTP status code, and name and size of the HTTP request file.
Information collected through email: Our emails may contain web beacons that can help us monitor whether you have read the emails and whether you have used the URLs in the emails to visit our websites.
2.1 Provide you with support and services
We collect only information that is necessary for providing you with better support and services. The scope of use includes, but is not limited to, the following application scenarios:
(1) Record your personal information to ensure that we and our partners can promptly respond and provide quality services to meet your needs;
(2) If you are a partner of ours, we record your company information to ensure that we can work together to provide our customers with quality services;
(3) Provide you, Atmoce, service providers, and installers with production and power consumption data of the site, as well as the operating data of energy devices, to ensure the efficient and reliable operation of the site;
(4) Send you notifications about matters such as system announcements, site construction, over-the-air (OTA) device upgrades, and energy reports by email, SMS, and messages;
(5) Provide, manage, and improve our services, including responding to your requests, questions, and feedback;
(6) Understand your needs and interests, and provide personalized recommendations for products or services that you may be interested in.
2.2 Improve our products and services
We may convert your personal information, company information, device information, device operating data, site information, site production and energy consumption data, website and service access records, and information and data we collect from other individuals into anonymous, aggregated, or de-identified data by removing information that can be used to identify individuals. We may use such data to improve our products or develop new products to provide you with better services.
To ensure you can use the product features and services smoothly, we may ask you to give permissions to access your mobile device.
Location permission: When you use the map feature, you need to grant this permission to quickly identify the detailed address via GPS.
Camera permission: When you use features such as QR code scanning and photo taking, you need to grant this permission to quickly identify the related information.
Bluetooth permission: When you connect energy devices, you need to grant this permission to access and manage them after logging in via Bluetooth.
Nearby devices permission: When you search for nearby energy devices via Bluetooth or Wi-Fi, you need to grant this permission to quickly discover nearby connectable energy devices.
Wi-Fi permission: When you connect energy devices and configure their network information, you need to grant this permission to facilitate network configuration.
Album permission: When you use features such as uploading avatars or site profile pictures, you need to grant this permission so that the app can access local photos and pictures.
Storage permission: When you use features such as downloading files or exporting device logs, you need to grant this permission for effective data storage.
Notification permission: When you use the Push Message feature to receive notifications, you need to grant this permission so that we can send notifications using device identifiers.
App list permission: When you use features such as map navigation and email sending, you need to grant this permission to ensure these features will work properly.
Before requesting permissions, we will ask for your consent. You can choose to allow or deny the request. We will enable the relevant permissions after obtaining your authorization. You can revoke authorization for a permission at any time in the system. Doing so will prevent you from using the related features, but it will not affect your ability to use other features that do not require that permission.
We use cookies and web beacons to ensure faster website access and enhance website access efficiency, security, and service capabilities. By using our website, you agree to the use of cookies and web beacons as described below.
4.1 Cookies
When you visit our websites and use our services, like most websites and Internet service platforms, we store small data files known as cookies on your computer or mobile device to enhance browsing efficiency and user experience. For example, we use session cookies for single visits and persistent cookies for multiple visits, and we can save your settings such as language preferences. This means you will not need to reconfigure your preferences every time you access our websites.
You can clear all cookies stored on your computer or mobile device or manage and block cookies based on your preferences. If you block cookies, you will need to update your user settings each time you visit our websites or use our services.
We do not share cookies with any third parties, nor can they access our cookies.
For more information about our cookie policy, click here .
4.2 Web beacons
In addition to cookies, we use web beacons in emails. With the help of web beacons in emails, we can know if you have read the emails. If an email contains a URL to a website, when you click the URL, we can track the click to improve our services.
5.1 Sharing
We will not share your personal information with any third party without your prior consent, except in the limited circumstances described below:
(1) We may share your personal information with third parties at your request or with your consent.
(2) We may share your personal information with third parties in accordance with applicable laws and regulations or the mandatory requirements of the competent authorities.
(3) To better serve you and respond to your requests, we may share your information with our partners, including:
● Service providers: We may share your information with third-party companies and individuals who provide services on our behalf or assist in running our business.
● Installers and energy partners: We may share your information with installers or other energy partners to introduce Atmoce products to you, facilitate transactions, and monitor and serve your Atmoce products.
● Developers who use our application programming interfaces (APIs): We may share your personal information and data related to your sites and devices through APIs with your consent.
● Other websites, apps, and services: To provide you with certain features or services such as maps and fault locating, we need to access websites,apps, and services provided by our partners, integrate third-party software development kits (SDKs), and sometimes share your information with third parties. We cannot control third-party websites, mobile apps, or services, so we are not responsible for their actions. However, we will minimize the sharing of data.
5.2 Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
(1) We will transfer your information to others at your request or with your explicit consent.
(2) We will transfer your personal information to comply with laws, regulations, legal processes, mandatory government requests, or judicial decisions.
(3) We may transfer part or all of our business or assets, including your information, in the event of a corporate divestiture, merger, acquisition, reorganization, asset sale, bankruptcy, or dissolution.
5.3 Disclosure
We will not disclose your data without your prior consent, except in the following circumstances:
(1) At your request or with your explicit consent;
(2) To comply with applicable laws, legal requirements, and legal processes, or to prevent fraud or claims;
● To protect the rights, privacy, safety, or property of us, you, or others (including making and defending legal claims);
● To fulfill the terms and conditions for service management; and
● To protect us, you, or others against, investigate, and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities.
6.1 Protection
We attach great importance to personal data security. We will take various measures to protect your data from unauthorized access, use, modification, damage, or loss, such as:
(1) Use encryption or anonymization techniques to ensure data confidentiality;
(2) Implement protective measures to protect data from malicious attacks;
(3) Regularly conduct thorough inspections of systems and apps and promptly address any vulnerabilities discovered to prevent hackers from exploiting them and causing data leaks; and
(4) Closely monitor core data, oversee your core personal data in the system, conduct regular audits of sensitive operations, and promptly detect and handle any risky data operations.
We strive to safeguard your personal data, but no security measures are perfect. In the event of an information security incident, we will promptly take action and notify you of the basic information and potential impact of the safety accident, the actions we have taken or will take to address it, and recommendations for steps you can take to prevent and mitigate the risks.
6.2 Retention
We will store your personal data on servers located in the region where you registered your account. To fulfill our warranty service agreement, we will store your personal and site data to ensure that you, we, and our partners have a clear understanding of the site's operational status throughout its lifecycle.
We will delete or anonymize your information when it is no longer needed. If we cannot do so in a timely manner, for example, due to storage in a backup system, we will securely retain your information until it can be deleted or anonymized when the backup system is updated.
In accordance with applicable laws, regulations, and standards, as well as common practices in your country or region, we ensure that you can exercise the following rights to your information:
Access site information: You can view the basic site information, energy data of the site, and operating data of devices.
Access personal information: You can log in to our website or app and view your data in Personal Center.
Update your information: If you find that your information is missing, incomplete, or incorrect, you can promptly update, correct, or supplement it through the website or app.
Cancel your account: You can cancel your account at any time through our website or app. After you cancel your account, we will stop providing you with services and promptly delete your personal information. However, information stored in the backup system may not be deleted immediately. We will promptly delete or anonymize it when the backup system is updated. Please note that account cancellation is irreversible, so please proceed with caution.
Store cookies and browser history: To improve your browsing experience, we may use cookies or similar technologies to track your browsing activities over a period of time. You can use your browser's cookie management settings to block or enable specific cookies and other similar tracking technologies. For more information about our cookie policy, click here .
Manage mobile device permissions: You can withdraw your authorization through the system settings of your mobile device. After the withdrawal, we will stop using mobile device-related features, such as Bluetooth, GPS, camera, and storage. However, the withdrawal will not affect the legality of the personal data processed with your consent before the withdrawal.
Manage privacy settings: We may offer some privacy settings. For example, you can determine whether we can share your data with installers. If the features are available, you can enable or disable the corresponding permissions through our website or app.
Please keep your username, password, and other identity elements secure. Disclosing the aforesaid information to others may result in losses to you. If you find that your username, password, or other identity elements may be or have been leaked, please immediately change your password or contact us so that we can promptly take appropriate measures to avoid or minimize the resulting loss.
Our services and products are intended for adults, not for children. We do not intentionally collect personal information from children. If you are a parent or guardian and discover that your child has provided us with information without your consent, please contact us immediately. We will delete the relevant information as soon as reasonably possible.
Atmoce respects your privacy. To ensure the security of your personal data, we have communicated privacy and security guidelines to our entire team, and we strictly implement privacy protection measures within our team.
To improve our services, we may modify the Privacy Policy from time to time to reflect the changes in our operations and services. When posting changes to this Privacy Policy, we will update the "last updated" date in the Privacy Policy to catch your attention. If we make any significant changes to the content contained in this Policy, we will send you a notice.
Any changes to this Policy will become effective when we post the new Policy or implement the new changes. Under any circumstances, your continued use of our websites,apps, and services following the changes to this Policy shall be construed as your acceptance of the modified Privacy Policy. If you do not agree to the modified Privacy Policy, you must stop using our websites,apps, and services.
If you have any questions or comments about this Privacy Policy, feel free to contact us. We will process your request within the time limit required by laws and regulations. The contact information is as follows:
Email: privacy@atmoce.com.
Last updated: November 2024